Thank you for being a McBrayer Landscape's client. Here you can review the terms of your warranty and submit a Warranty Service Request.

Warranty Service Request

Fill out the form below to submit a Warranty Service Request. Please understand the warranty coverages in your contract and be sure you are within your warranty coverage period before submitting a request.

Service trips made for non-warranty related issues are billed a $125 service fee as well as $70 per man hour to diagnose and correct said issues, plus the cost of materials.

Plants

Plants are covered by a full 1 year warranty from date of installation as long as covered adequately by irrigation. 

Hardscapes

All pavers, hardscape, and masonry for covered for 2 full years from installation.

Lighting

Lighting systems are covered by a 5 year labor warranty with varying warranties for different components from 1 year to a lifetime warranty.

Irrigation

Irrigation system installations and repairs are warrantied for a period of 3 full years from installation.

Drainage

Drainage systems are warrantied to be free from defect for a full period of 5 years.

Exclusions and Limitations of Warranty
 

  • Damage caused by the Client or agent of the Client. (e.g. Plants, shrubs, trees or flowers that have not been given proper care, including over/under watering and/or improper application of pesticides or fertilizer.)

  • Losses due to acts of God including, but not limited to, storms, earthquakes, hurricanes, frost, flood, extreme temperatures or wind.

  • Losses due to theft, vandalism, animals, insects or pests.

  • Products installed or purchased separately by the Client.

  • Mechanical products and lighting components under manufacturer warranty.

  • Damages exceeding reasonable costs may be covered by our $1,000,000.00 insurance policy.

  • McBrayer Landscapes reserves the right to deny warranty repairs or replacements if it deems that the issue was not caused by an employee of McBrayer Landscapes, a defective product installed, or was caused by something else outside of the control of McBrayer Landscapes.

Warranty Terms and Conditions

 


Clients must keep in mind that there are two components covered under warranty: product and labor. There are times that the labor warranty has expired but the product we installed has a longer warranty. Feel free to ask us and we will help you with product and labor during the warranty period, free of charge. Once the warranty is over, we will be happy take care of any problem for a fee, or advise you about ways you could address a small problem at no charge. Warranty does not apply unless Contract payment amount is received in full.

 

Any structural or appearance of finished features is at the discretion of the contractor, unless agreed in writing by the client or agent prior to the start of works. Where a written specification for the appearance of a feature is provided to the contractor, it is the responsibility of the client or agent to request a small sample of this finished works prior to the start of that specific feature. The contractor is not liable for any works necessary as a consequence of such an omission. This applies to both client and agent.


McBrayer Landscapes reserves the right to deny a warranty claim if it deems that the issue was not the fault of the product installed or an employee of McBrayer Landscapes.

 

All warranties are non-transferrable.

 

Plant Warranty

 

McBrayer Landscapes recommends that the Client hire a professional service to care for the newly installed plants by providing fertilization and applications to prevent insect damage and disease. McBrayer Landscapes also recommends hiring a professional to make scheduled visits to adjust your watering schedule for seasonal conditions. These services will ensure that your new plants thrive and not just survive. These services will also provide you with the peace of mind that you will minimize negligence in care and watering. McBrayer Landscapes can provide a separate quote for these services.

 

McBrayer Landscapes does not include any soil amendments or soil conditioner in the plant installation pricing unless requested by the Client. These will be listed as a separate line item on the estimate if included in pricing.


It is the Client's responsibility to review each plant variety prior to signing contract. Pictures above are just an example to provide the client a visual aid. Once plants are purchased, any substitutions will require a change order and additional fees will apply.

 

Example plant sizes above are:

 

#1 - 1 gallon plant container
#2 - 2 gallon plant container
#3 - 3 gallon plant container
#5 - 5 gallon plant container
#7 - 7 gallon plant container
#15 - 15 gallon plant container


Plant Substitutions: There is always the possibility that one or more plants on the plant list will not be available when the project begins. If this happens, McBrayer Landscapes will substitute another suitable plant to replace the ones not available on the list. This may or may not impact the final price. McBrayer Landscapes reserves the right to adjust the contract price as needed when this occurs.


McBrayer Landscapes does not guarantee the above ground plant size (height or width) unless specified in the estimate. Plant sizes are sold as plant container sizes which hold the root ball. B&B plants will typically have a height listed. These heights can be slightly taller or slightly shorter than specified.


Tree staking is only provided at the discretion of McBrayer Landscapes. McBrayer Landscapes will include tree staking in areas where wind may be an issue. If Client requests tree staking, it will be an additional charge.


Client agrees to contact McBrayer Landscapes if they have any questions regarding the plants and their condition.


All perennial plants and shrubs are warrantied for 1 years from the date of installation provided the Client has a functioning
irrigation system with adequate coverage and takes proper care of the plants, including, but not limited to, providing water,
fertilizer, and insect and disease control. It is the Client's responsibility to ensure that all plants receive adequate water for seasonal conditions. If certain plants are not to be covered by warranty, they are identified as such on the project’s plant list or in this section below. Plants replaced under warranty will be the same size they were when they were installed.


Client acknowledges that by watering plants, their water bill may increase significantly. A light rainfall is not significant enough to skip a day of watering.


Client agrees to inspect all new plants daily for the first 60 days, every 2-3 days after the first 60 for the first year, and once each week thereafter. Client will observe plants for damaging insect activity, disease, discoloration, drought stress, or any other issues. Plants do not suddenly turn brown and die. If McBrayer Landscapes is called for a warranty inspection and finds the plant completely brown, McBrayer Landscapes may deny the warranty for that plant. If any serious discoloration is observed, please contact McBrayer Landscapes as soon as possible. Pictures can be emailed or text to us to get quick answer.

 

Client will notify McBrayer Landscapes immediately if any issues arise or if Client has questions regarding care.


Client acknowledges that they will adjust the watering schedule for the irrigation system regularly to accommodate seasonal conditions. Failure to adjust watering settings will void warranty. If Client is unsure of how to properly set the irrigation controller, Client can contact McBrayer Landscapes to ask questions on how to properly set and adjust the watering schedule or have McBrayer Landscapes set the watering schedule for them for a separate fee (Typically a $50 to $100 fee applies).


McBrayer Landscapes guarantees that all plants (including shrubs, trees and flowers) are healthy at the time of installation and assumes that the client will provide reasonable care to such plants. In the event that a plant dies, McBrayer Landscapes will replace the plant, subject to the following terms:


One full year, one time replacement – if and only if an irrigation system is present, and scheduled to run.


No warranty is given for plants not covered by irrigation or inadequately covered by irrigation. There may be
additional costs to make modifications to an existing irrigation system. An additional fee may also apply to inspect an existing irrigation system for adequate coverage.


Frequently, plants go into shock in the first season and may look somewhat unhealthy. We suggest you cut it back and fertilize it with Miracle Grow to give it a second chance before we replace it.


With all plant installations, the first time McBrayer Landscapes replaces a plant under the warranty, the labor and materials are free of charge. For each subsequent visit within the warranty period, the plants are free of charge but there will be a delivery fee. We advise clients to wait until close to the end of the warranty period, if possible, to schedule any and all replacements.


McBrayer Landscapes reserves the right to inspect all plants installed and conditions at anytime or plants in question when a warranty replacement request is made by Client. Plant warranty can be voided for certain plants or an entire project.

 

Plant warranty will be voided if:

  • Irrigation settings are tampered with and plants are not watered, underwatered, or overwatered for any period of time.

  • Plants are damaged by pets. This includes pets urinating on plants.

  • McBrayer Landscapes is not liable for replacing plants that perish due to any malfunctions of the irrigation system. Client agrees to make regular checks of their irrigation system to ensure that it is functioning properly and adequately covering plant material.

  • Any plants which were originally installed by McBrayer Landscapes, then subsequently repaired, adjusted, moved, or modified by an individual or entity other than McBrayer Landscapes.

 

If a warranty replacement is approved:

 

  • McBrayer Landscapes will only make one warranty replacement per plant. Subsequent replacement plantings will not be warrantied.

 

  • McBrayer Landscapes will make warranty replacements during the optimum planting seasons: spring and fall. Typically, replacements will take place between April 1st through June 30th and September 1st through November 15th.

 

No warranty is made in regards to controlling weeds or grass growing in beds after an installation project. McBrayer Landscapes cannot warranty against weed growth in mulch or topsoil beds, due to the germination of dormant seeds prevalent in the soil.


There is no warranty on wholesale priced plants nor plants sold on sale or at discounted rates. In addition, annuals, perennials, bulbs, ground covers, and transplanted plant material are NOT covered under this or any other McBrayer Landscapes warranty.


Sod and Seed


McBrayer Landscapes cannot warranty sod or any type of grass because it is guaranteed to take unless there is negligence in watering. McBrayer Landscapes provides clients will all pertinent information to care for new sod and seed. After seeding or sodding, no guarantee of lawn being free of weeds is offered. When new sod or seed is installed, often the soil is disturbed and weed seeds in the soil may begin to germinate, even if the sod has been treated. McBrayer Landscapes encourages the Client to hire a professional lawn care applicator to care for the new lawn. McBrayer Landscapes can provide a lawn treatment program for your new lawn under a separate quote. McBrayer Landscapes recommends not using any preemergent on new sod for a full year period and at least 60 days for new seeded lawns. McBrayer Landscapes will set your sprinkler system to water for the current seasonal conditions but it will be the responsibility of the Client to adjust the watering schedule as seasonal conditions change throughout the year. McBrayer Landscapes can make scheduled trips to properly set your watering schedule for you for an additional fee.

 

Irrigation System Warranty

 

McBrayer Landscapes covers all irrigation system components for three full years from installation. It is recommended that the client perform visual checks of drip irrigation and basic adjustment of sprinkler heads, as needed, to ensure system is working as specified. Warranty is void if the system is not winterized and pipes freeze. Damage caused to the irrigation system from digging or lightening is not covered under warranty. Irrigation system repairs made by McBrayer Landscapes are also covered for a full three years. McBrayer Landscapes is not responsible for issues that arise from a change in water pressure from the source, clogged filters and issues that arise from clogged filters, or any other problem or issue resulting from things beyond its control. McBrayer Landscapes recommends hiring a professional irrigation company to start up your system in the spring, make regularly scheduled checks, make adjustments, set your watering schedule for seasonal conditions, and winterize the system. McBrayer Landscapes can provide a separate quote for this service.

 

Drainage Systems Warranty

 

McBrayer Landscapes covers all drainage systems for five full years. French drains are excluded from any warranty due to the nature of the native soil in Georgia. Client is responsible for cleaning the catch basin, and ensuring it is free from dirt and debris. McBrayer Landscapes only takes care of surface area water problems from rain and takes no responsibility if water enters the house from sub floors below the level of the soil. McBrayer Landscapes does not warranty drainage system problems due to settling or issues resulting from silt or debris entering the drainage system. Silt and debris will inevitably collect in dry creek beds. Please keep bare ground above dry creek bed covered with with pine straw, mulch, wheat straw, etc. to reduce the likelihood of silt and dirt collecting in the dry creek bed. Crushed pipes are not covered under warranty. Damage caused to drainage systems from digging are not covered under warranty.

 

Mulch and Pine Straw


McBrayer Landscapes makes every effort to purchase the best quality products. McBrayer Landscapes cannot guarantee the longevity of the dyed color of mulch. It will begin to fade after installation. McBrayer Landscapes cannot guarantee the quality or longevity of pine straw. The quality of pine varies depending on the season and McBrayer Landscapes cannot control the quality of the product.


Landscape Lighting Warranty


Caution: A potential fire hazard exists if fixture bulbs are covered with leaves, pine needles, mulch or other flammable material. Lights covered by such materials will render all applicable warranties void, and may cause fixtures to fail.


Man-made disasters, lightning and other “Acts of God” are not covered by any warranty. Damage or material failures due to abuse or negligence are not covered by any warranty.


It is the client’s responsibility to ensure that 110-volt electric receptacles are available for system use, and are in good working order. McBrayer Landscapes disclaims all responsibility for ensuring that utilized household circuits contain sufficient electrical load capacities.

 

McBrayer Landscapes is not responsible for grass, shrubs, driveways, or other components of property that are affected by
installation. Homeowner will be notified in advance of any necessary alterations to structures or landscape.


One year guarantee on halogen bulbs is valid only if lights are operated under “normal use,” deemed to be from sunset until 12:00am midnight.


Lifetime fixture guarantee applies to all brass/and or copper fixtures and well light fixtures produced by Amp Lighting or Volt
Lighting, and does not include any painted or otherwise coated aluminum fixtures. All non-standard fixtures are covered by their respective manufacturer’s warranties.


Any tampering or attempts to fix any problems with, or alter any part of the lighting system, whether by the homeowner,
associated vendors, or any other persons not employed by McBrayer Landscapes, will void all warranties.


McBrayer Landscapes does not provide warranties on work performed on any lighting system not originally installed by McBrayer Landscapes.


Clients are responsible to verify proposed design is entirely on their property. McBrayer Landscapes disclaims any and all liabilities for any repercussions due to equipment being installed on neighboring property.


There are two components to the warranty for landscape lighting: labor and materials. If a warranty claim is denied, a service call fee of $125 applies plus $70/hr plus materials to make needed repairs and will be billed immediately following completion.

 

Labor Warranty


All labor for qualified warranty repairs is covered for a period of 5 years from the date of installation. McBrayer Landscapes reserves the right to deny a warranty claim if it deems that the issue was not the fault of the product installed or an employee of McBrayer Landscapes. The labor warranty DOES NOT include making adjustments to the timer, photocell, or fixtures if they were knocked out of adjustment.


Limited Warranty Statement:


McBrayer Landscapes warrants to the original end user customer of its products specified below that its products are free from defects in material and workmanship. Repaired parts or replacement products will be provided by McBrayer Landscapes on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. Purchaser or whoever has current ownership of the system must present acceptable proof of original ownership (such as original receipt or other documentation McBrayer Landscapes deems acceptable).


This limited warranty covers only repair or replacement, for defective McBrayer Landscapes products, as provided above. McBrayer Landscapes is not liable for, and does not cover under warranty, any costs associated with determining the source of the system problems. These costs shall be borne solely by the purchaser.

Please retain the dated sales invoice as evidence of the original purchaser’s date of purchase. You will need it for any warranty service. In order to keep this limited warranty in effect, the product must have been handled and serviced only by a certified McBrayer Landscapes technician. This limited warranty does not cover any damage due to accident, misuse, abuse or negligence. This limited warranty is transferable. This warranty does not affect any other legal rights you may have by operation of law.

 

Duration of Warranty


Lifetime Warranty:


The following McBrayer Landscapes products are covered by this warranty for the life of the product:

 

All brass and/or copper fixtures and well light fixtures installed by an authorized McBrayer Landscapes employee (excludes bulb and quick connect). Any fixtures damaged by homeowner or third party will not be covered by warranty. This warranty does not cover lightning strikes, acts of God or any problems caused by home electrical issues. Note: All other fixtures including internal components installed by McBrayer Landscapes will be covered by the original manufacturer's warranty. Once the labor warranty has expired, a fee to replace the fixture will apply.

 

Five-Year Warranty:


The following McBrayer Landscapes products are covered by this warranty for a period of 5 years from the date of original retail purchase:


All transformers installed by McBrayer Landscapes. The warranty does not cover lightning strikes, acts of God, any problems caused by home electrical issues or service calls to reset circuit breakers or GFCIs. If anyone other than qualified McBrayer Landscapes personnel accesses the transformers for any reason other than timer adjustment, this warranty is void. Any additional fixtures that are added to the transformers that may cause the transformer to overload will void the warranty. All residential outdoor lighting LED bulbs and electronics installed by McBrayer Landscapes are warranted for 5 years. The bulb warranty applies only when replacement service is performed by qualified McBrayer Landscapes personnel. If anyone else services the system or replaces the bulbs, no bulb warranty will be in effect from McBrayer Landscapes and you may void your system warranty as well. Use of incorrect bulbs can lead to system failures, including fixture damage. Service calls due to problems associated with bulb replacements made by someone other than McBrayer Landscapes personnel will incur a service fee.

 

Low voltage wire. The warranty does not cover wire mistakenly cut by the property owner or other vendors or an electrical shortage to the line as a result of anything being driven, stapled or manipulated into the wire lines. This warranty does not cover lightning, acts of God or any problems caused by home electrical issues.

 

Two-Year Warranty


The following McBrayer Landscapes products are covered by this warranty for a period of 2 years from the date of original retail purchase:


All lighting automation controls, modules, and timers. The warranty does not cover lightning strikes, acts of God or any problems caused by home electrical issues.


One-Year Warranty


The following McBrayer Landscapes products are covered by this warranty for a period of 1 year from the date of original retail purchase:


All residential outdoor lighting halogen bulbs installed by McBrayer Landscapes are warranted for one year with normal use (dusk to midnight). Bulbs operated from dusk to dawn are warranted for six months. The bulb warranty applies only when replacement service is performed by qualified McBrayer Landscapes personnel. If anyone else services the system or replaces the bulbs, no bulb warranty will be in effect from McBrayer Landscapes and you may void your system warranty as well. Use of incorrect bulbs can lead to system failures, including fixture damage. Service calls due to problems associated with bulb replacements made by someone other than McBrayer Landscapes personnel will incur a service fee.

 

Glass lens covers with painted finishes installed by McBrayer Landscapes. The warranty does not cover lost or stolen lens covers or scratches. Glass lens covers that have been covered in mulch or other debris resulting in damage are not covered by this warranty.

 

Exclusions and Limitations of Warranty

 

  • Damage caused by the Client or agent of the Client. (e.g. Plants, shrubs, trees or flowers that have not been given proper care, including over/under watering and/or improper application of pesticides or fertilizer.)

  • Losses due to acts of God including, but not limited to, storms, earthquakes, hurricanes, frost, flood, extreme temperatures or wind.

  • Losses due to theft, vandalism, animals, insects or pests.

  • Products installed or purchased separately by the Client.

  • Mechanical products and lighting components under manufacturer warranty.

  • Damages exceeding reasonable costs may be covered by our $1,000,000.00 insurance policy.

  • McBrayer Landscapes reserves the right to deny warranty repairs or replacements if it deems that the issue was not caused by an employee of McBrayer Landscapes, a defective product installed, or was caused by something else outside of the control of McBrayer Landscapes.